WARRANTY AND CLAIMS

OWNER OF THE WEBSITE ILLETTOABALDACCHINO.IT

The displayed products on the website www.illettoabaldacchino.it are purchasable by electronic transaction or by e-mail and are sold by Lispi & Co. di Lispi Emanuele (Lispi & Co.) , a company enrolled in the Registry of Businesses in Perugia with number PG-289461, registered office and production in Città della Pieve (PG)  via della fornace 2
Lispi & Co. di Lispi Emanuele owns the brands “Il Letto a Baldacchino – dormire come un re”  it designs, produces, distributes and sells armchairs, sofas, beds and furniture accessories; its production is esteemed for quality, for the use of rich materials and for the respect of the local artisan tradition.

WARRANTY AND AFTER-SALE ASSISTANCE

All items sold and distributed by Lispi & Co. are accompanied by the related fiscal invoice, whose issue date is binding as for warranty. For private Buyers (consumers) the duration of warranty is 24 months and it is applicable to lack of conformity, pursuant to D.Lgs. n. 206/2005 (Consumer code), while for Buyer with VAT number the duration of warranty is 12 months pursuant the Civil Code.
All items displayed in the Lispi & Co. showrooms (outlet products) are excluded from the 24 months warranty, as they belong to the category “second-hand items”, for which the duration of warranty is 12 months by law for non aesthetical conformity defects. Warranty is applicable to products with lack of conformity as long as they are properly used according to their intended use and with attention paid to the maintenance indications. If the purchased items shall be non-complying, the Buyer must formally notify the lack of conformity according to the Consumer Code / Civil Code (depending on the type of customer) by supplying even the related images.
Warranty on lack of conformity does not include damages, breaks or malfunctioning caused by unattended instructions for use. Warranty does not include the services of transportation, checking, assembling and dismantling furnished by Lispi & Co. specialized staff which are associated to the warranty. The Buyer commits to send, at his/her own expenses, by express carrier the item in question properly packed. Lispi & Co. commits to check the causes of the indicated damage and then to inform the Buyer about it, and in an appropriate time, to replace the part or the entire item under warranty for lack of conformity. If the warranty is not applicable, Lispi & Co. shall offer the Buyer a paid intervention in order to restore the proper use of the product; shall the Buyer accept the above mentioned service, he must pay the full amount due. Private Buyers are anyhow subject pursuant the Consumer Code Art 130. After 24 hours upon receipt of the goods, due to actual difficulties in checking the responsibility, we cannot accept claims for scratches, dents or stains; legal guarantees for inbuilt structural defects are preserved anyway Lispi & Co. must expressly authorize the return of goods. The above mentioned assistance will be applied to Buyers whose payments are up to date.


RIGHT OF WITHDRAWAL

Pursuant the Consumer Code art. 52 the Buyer (consumer) has the right to withdraw from a contract stipulated outside the business sales showrooms, with no fee and no specific reason, within 14 working days from delivery date. Pursuant the Consumer Code art. 59 the Buyer (consumer) cannot then exercise the right of withdrawal related to personalized items or expressly produced custom made articles.
The right of withdrawal cannot even be exercised, always pursuant the Consumer Code art. 59, on sealed items that cannot be replaced after opening due to hygienic reasons or related to health protection (such as for instance, mattresses, pillows, sheets etc.). Contact our Customer Service Lispi & Co. by phone or email to get more information about the products displayed on the catalogue that are subjected to the right of withdrawal. The Buyer (consumer) shall notify his decision of withdrawing from the contract by sending, within the above mentioned deadline, a written communication (registered letter, fax or email) to Lispi & Co.
The Buyer (consumer) is obliged to return the goods under his responsibility and at his own expenses to Lispi & Co. offices without any further delay and within 14 days upon withdrawing the contract, he is responsible even for the integrity of the goods in the original package. Therefore, pursuant the Consumer Code art. 57, all expenses related to the return of the goods will be at the Buyer’s charge (consumer). Shall the withdrawal from the contract be exercised according to the listed arrangements, Lispi & Co. refunds the amount paid by the Buyer except for the costs supported by Lispi & Co. to deliver the goods to the Buyer (consumer). The refund will occur by bank transfer within 14 days upon receipt of the Buyer’s (consumer) bank details by Lispi & Co. or in any way the Buyer shall indicate to get the amount back, this will happen, anyway, after the receipt of the goods in our warehouse and after checking the integrity status of the item.


REPLACEMENT PROCEDURE

The Customer Service by Lispi & Co. shall verify for every single case the causes of possible mistakes, defects or problems of supply and shall evaluate the amount due while keeping anyway the right to apply additional costs to the Buyer according to the certified responsibility. In case of total or partial replacement of the product due to defects or damages occurred during the transportation, Lispi & Co. commits to do what he can for an immediate delivery of the goods at the same delivery terms stipulated on the original contract. Replacement time might be equal to the production one, anyway. In case of total or partial replacement of an article, Lispi & Co. will inform the Buyer about the parts to be replaced and returned to Lispi & Co.: in case of replacement it is up to the Buyer to pack the involved components in a proper way in order to avoid damages during the transportation. If the Buyer is not required to return the goods, he must arrange by himself the disposal of the product and/or its parts.

APPLICABLE LAW

The contracts between Lispi & Co. and the Buyer which are placed on our website www.illettoabaldacchino.it or by email shall be understood as stipulated in Italy and governed by the Italian law, as well as by the present General Conditions of Sales. Before using the goods the Buyer is required to refer to use and maintenance instructions of the product supplied by  Lispi & Co. and to file them properly.

JURISDICTION

Any dispute arising between the parties concerning validity, interpretation or performance of the contract shall be of exclusive competence of the referred to the Court of Perugia, where the registered office of Lispi & Co. is located. It is without prejudice the competent jurisdiction of the judge in office for residence or selected domicile of the Buyer (consumer), if it is located in the territory of the State (Italy).

 

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